Vox telecommunications offline 6 days and counting

My fiber connection has been down since Monday. I phoned on Monday 29 October and on Tuesday my connection was still down! I contacted vox only to be told the lady to whom i spoke to on Monday did not raise a ticket. The guy( whos name i will not say) raised a ticket with vumatel; vumatel immediately smsed me to notify me everything was fine... lo behold by Wednesday the connection was still down! I phoned again and by Thursday same story... by Friday a manager phoned me and assured me vox will do all they can... well by Saturday nothing has been resolved and in those 6 days Vox has only phoned me ONCE for a follow up call. Should i beg for just one ounce of service Vox... or should i just subtract the 6 and counting days rates of my next eft payment!