E
Emile
1 reviews | Active since Sept 2025
08 Sept 2026, 23:25
Vox telecommunications bad practice
I have a issue with Vox telecommunications fiber service provider. I canceled the service due to unemployment and it was confirmed on 08 Feb 2024 where a Qoute was given for no further costs. Later they charged me installment for Feb and March 2024. The agreement says a month cancelation fee but they claim two months due to the 8th. Services were immediately ended on 8 Feb. Is this legal to claim/invoice installments for 2 months no services rendered?
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Replies (2)
Vox Telecom's replyOfficial
09 Sept 2026, 07:25 Good day , Emile
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated, we will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated, we will investigate the matter and provide feedback to you soonest.
Regards
Vox
Best regards,
Vox Telecom's reply09 Sept 2026, 07:25
Official
Good day , Emile
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated, we will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated, we will investigate the matter and provide feedback to you soonest.
Regards
Vox
Best regards,
Vox Telecom's replyOfficial
11 Sept 2026, 13:13 Good day , Emile
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply11 Sept 2026, 13:13
Official
Good day , Emile
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,