KJ
Kgomotso J

1 reviews | Active since Mar 2024

16 Mar 2024, 11:48

VOX Telecommunications _ANGRY CLIENT

I am absolutely angry with Vox Telecommunications at the moment because of the ordeal I have at the moment my WiFi at home is not working I keep on calling them sending them emails to no avail I am so frustrated and angry because I'm a paying customer Vox telecom does not render a service but they are so quick with debiting funds from my account I have tried on numerous occasions to get hold of them for assistance to no avail there number does not go through at All i send them emails no one responds to my requests 😡 and that time im paying them monthly I'm going to take this further if my issue is not resolved IL go to an extent of going to the media for them to publish my ordeal I'm ANGRY 😡

0
Replies (15)
Vox Telecom
Vox Telecom's reply16 Mar 2024, 12:45
Official
Good day Kgomotso JThank you for your post.Kindly note that the details of your complaint has been sent to Project Management team for assistance.We will contact you directly to assist with the complaint.Kind Regards 

Best regards,

KJ
Kgomotso J's update16 Mar 2024, 14:27
Reviewer Update
Okay I will await for there call back Thank you
KJ
Kgomotso J's update18 Mar 2024, 10:57
Reviewer Update
I was called on Saturday by a lady informing me that technicians from VOX will be at my house today no one has called me I am getting frustrated with this company i am so angry I'm angry 😡 can someone sort this out I am so frustrated with you people !!!!!!!
KJ
Kgomotso J's update19 Mar 2024, 12:49
Reviewer Update
Good day can you please assist with cancelling this **** I am not also going to pay any cancellation fee I am tired of you I am so tired tired tired I have never received such bad service I am being sent from pillar to post you send usernames and passwords that don't exist and they don't work at all you refer useless consultants to keep on calling me without any assistance you are sending me now payment reminders to pay yet I don't receive a service from this useless I am not going to stop complaining on this platform I also asked for your techs to come through no one is coming I am tired tired of you guys your company is *** and I am going to take this to the media I've been complaining since Sunday I am exhausted with you guys you are giving a ****ed up service I heard net 99 is good you I'm tired of fighting with you guys I'm not going to post I am giving you one more last chance to resolve this
KJ
Kgomotso J's update19 Mar 2024, 12:54
Reviewer Update
Your service is poor and I'm sure the CEO of this company VOX telecomm is also not aware of what you guys are doing incompetence is going to cause this company VOX telecomm to lose clients. And clients will opt for competitors like net99 who offer clients month to month contracts
KJ
Kgomotso J's update19 Mar 2024, 14:30
Reviewer Update
Is there anyone who can resolve this matter for me ?
KJ
Kgomotso J's update21 Mar 2024, 14:20
Reviewer Update
Good day Voks Telecomm

I received missed around 9am and 10 am I am not sure I couldn't answer they then called my daughter as an alternative she answered she was told that technicians will be coming over we are still waiting even now Whats happening????
KJ
Kgomotso J's update22 Mar 2024, 05:59
Reviewer Update
Good morning Voks Telecomm

Please note that I logged my complaint on the 16th of march and I have not yet received any assistance do you guys know how completely frustrating this is for me as a paying customer I've been waiting for technicians since I logged the complaint nobody is assisting me or am I not worthy enough to be assisted it's so frustrating my daughter is a student she can't even do her research due to the fact that nobody is assisting me is this the service that you give your paying clients no no no I can't deal I'm a paying customer it's not like I'm in arrears I pay every month so it means that my query is not that important I LOGGED THIS COMPLAINT 16 MARCH today is the 22nd of March your service is shocking really really shocking please assist me I am so tired of coming to hello Peter to complain or please let me know if you want to lose one of your loyal customers !!!!!!!

Regards
KJ
Kgomotso J's update23 Mar 2024, 13:07
Reviewer Update
Jacques Du Toit I am absolutely disappointed with your company and the people you hired I am really really disappointed the service they provide is absolutely nonsense they keep telling me that they will escalate some agents call me and tell me that they will send technicians till today I have reported this matter on the 16th no response that time I am paying every month the ordeal started when I downgraded my package that's when my ordeal started Jacques Du Toit please sort this out as this will tarnish your companys name to the mud I have never in my life seen such incompetence in my life I have never seen such I am shocked and that time i get payment reminders without service delivery wow JACQUES Du Toit please sort this out I will not stop complaining about this at all Jacques Du Toit Jacques Du Toit Jacques Du Toit Jacques Du Toit you are my last hope SORT THIS out Mr CEO I hope this gets your attention all I need is my WiFi to be activated nothing else but wow these incompetence wow
Vox Telecom
Vox Telecom's reply26 Mar 2024, 13:40
Official
Good day, Kgomotso 

Thank you for your patience while the matter was being attended to. 

Kindly note that the service handover took place on 18/Mar/2024. However, the link had to be escalated to Frogfoot to reprovision the fibre box. 
Frogfoot managed to schedule an appointment for 25/Mar/2024 and confirmed that the matter was successfully resolved. 

Please do let us know if there is anything else we can assist you with. 

Kind Regards, 
Vox 

Best regards,

KJ
Kgomotso J's update26 Mar 2024, 16:17
Reviewer Update
Good day Hello Peter team,

I would like to extend my greatest gratitude for the beautiful service rendered by the below consultants from VOX Telecomm:

Neeresh Ganesh
Branden
Calvin Tjale

Thank you for the great service you have rendered in making sure that my query has been resolved I would also like to extend my gratitude to the CEO of Voxx Telecomm Jacques Du Toot.

Thank you All.

Regards,
Vox Telecom
Vox Telecom's reply26 Mar 2024, 16:43
Official
Good day Kgomotso.

Thank you so much for taking the time to leave such a positive review. We are delighted to hear that you enjoyed your experience with our agents, and we appreciate your feedback.

If you ever have any more questions or need further assistance, please don't hesitate to reach out to us. We're here to help and ensure your continued satisfaction.

Thank you once again for your support.
Best regards,
VOX

Best regards,

KJ
Kgomotso J's update30 Mar 2024, 12:42
Reviewer Update
Good day Vox

I am very happy with the service you provided me this far since I have been having issues from the begining of the month.

Please note that I have been having this issue since the begining of May and my services where only activated on the 25th March 2024 to day so it's approximately been a week since my services have been active I would like to get a discount for the next month because my services have only been active for a week 25th to date can somebody contact me directly regarding this on my direct cellphone number.

Regards
KJ
Kgomotso J's update02 Apr 2024, 08:54
Reviewer Update
Good day Vox

Kindly assist with allocating a consultant to call me regarding the previous communication for payments I need to know how much I need to pay for this month I feel like it's fair enough I get a discount for April as I only received service from 25th may till last day of May and I paid for May month in full.

Regards,
Vox Telecom
Vox Telecom's reply02 Apr 2024, 09:40
Official
Good day, Kgomotso
 
 A request has been logged with the accounts department for assistance.
 Your ***
 
 Kind regards - Vox

Best regards,