Vox Telecommunication worst company ever

Worst internet provider. I cancled my subscription with them because I moved and wanted them to reconnect at new adress, but they informed me I can only cancel after 12 months witch is fair so I kept the subscription but still moved to new adress and paid them still, after 12 months I cancled now they gave me over to Vericred and claims I owe them still money, they fetch there router from me via courier and it got lost and now they want to hold me responsible for that as well. The worst company I ever seen in my whole life will not recommend them to know one.