Vox Telecom......Customer Service? Dololo

Placed an order with Vox for our new home, 3 days later the account has not been RICA as yet. Ask why? No one can answer me as I keep being sent from pillar to post. Customer service is really poor to say the least and yet this is a company that claims they take the sh... out of *it*............More like keep you there for their amu*****t. Trying to reach the call centre is like being in the movie *The Maze Runner* You never know what is around the next corner when they transfer you as you simply get disconnected and of course you have to start all over again. I'm really starting to regret my decision signing up with Vox but of course one doesnt have a lot of options these days. When you try asking for a Manager - his never available. Live chat? Consultants like - Catherine Mahlangu will simply stop replying while you explaining your level of frustration or simply reply......I've sent your query to your Account Manager (Nikki Gomez) who of course is not available when you call. I am just tired of dealing with companies who treat their clients like a number but yet when they debit your account they expect funds to be available. Why can we not expect the same when it comes to service delivery. Not impressed @ all.