VOX TELECOMA- PATHETIC SERVICE

I am an existing customer of Vox telecoms for 7 years and counting. At the beggining of September 2021I engaged contact with Vox to advise them that I will be relocating to a new premises on the 1st of October 2021. Kineshan Naidoo a sales executive assisted me with the transition process which I appreciated. I stated on mail and on phone calls to Vox that I need my services activated by the 30th of September which I was told will be on order. I moved into my new place yesterday and contacted Vox who told me that my wifi services will be activated at 12:00am midnight. This was not the case. Today the 1st of October, I have been trying to contact The technical support team to assist but I keep getting bounced around from department to department and eventually the call gets terminated. While I write this review, I am holding on for the past 30 minutes with my wife's phone. These calls are not to a toll free number and we spending so much of money/airtime on these calls. I work remotely from home and made this very clear to Vox..it is now 4 hours and counting and still not even a single response or call back to me..my Job is now I'm jeopardy because of Vox. How will I be compensated for all my calls I have made?.when will my wifi services be activated? This is not the type of service I signed up for...kineshan Naidoo has been constantly cutting my calls , even when my wife tried calling his mobile number that is stated on his email signature..he was quick to retain me as a client but cutting my calls shows unprofessionalism!

All I want now is for my services to be activated..can Vox telecoms assist me for what I am paying for??

Regards, Mergan Ramsamy ***