1 reviews | Active since Nov 2023
Vox Telecom worst service from a internet company
On the 8th of May I signed contract with Vox Telecom, because we where moving into a house on the 7th of June, I requested the service to be installed in our new home before we move in I requested that the Fibre be installed no later than the first week of June I think it was more than enough time for them to install the new Fibre I contacted them every week to confirm about installation but they kept on saying its a issue with vodacom, on the 10th of June vodacom arrived after informing me that the call was only loged to vodacom friday the 7th of June when vodacom came to my house on the 10th of June they said that they are only there to install a box and we should contact Vox for our router and internet when I contacted the Sales Manager Brian he said that they still need to test the line and then only schedule a time for installation I mean I ordered and signed on the 8th of May with Vox it is more than a month later and still nothing is done that is poor service not that any service has even begun. vodacom sorted out a transfer of line in one day and is installing the 11th of June in 1 day where Vox has taken more than a month and still nothing is done Vox is *********** and unreliable, the worst service I have ever received from a internet company. I canceled with Vox on the 10th of June and will have to see if they charge me a full month fee after doing ABSOLUTELY NOTHING. Will keep you updated
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
I have had no feedback except the lady from Vox phoned to inform me that I will be liable for payment even though no service was delivered nothing was installed by Vox but I must remember my contract that I signed and that until cancelation is through on their side I will keep on paying.
I have had no feedback except the lady from Vox phoned to inform me that I will be liable for payment even though no service was delivered nothing was installed by Vox but I must remember my contract that I signed and that until cancelation is through on their side I will keep on paying.
Great news! The Vodacom installation is now complete. It's tested and ready for Vox to install your Vox Fibre bundle. We will be in touch within the next 48 hours to schedule the installation of the Vox router by our engineer. Then we'll do some final testing and you'll be good to go. In case you've missed our previous email, here is a great resource video to help you decide where to best place your WiFi-enabled router: https://youtu.be/Z69X9-ns2QA Should you wish to follow up on your router installation, please email our service desk team applicable to your region and quote the reference number below:
Your Vox ref no. is VOX***7-T1.
Your Vodacom ref no. is SO***.
Great news! The Vodacom installation is now complete. It's tested and ready for Vox to install your Vox Fibre bundle. We will be in touch within the next 48 hours to schedule the installation of the Vox router by our engineer. Then we'll do some final testing and you'll be good to go. In case you've missed our previous email, here is a great resource video to help you decide where to best place your WiFi-enabled router: https://youtu.be/Z69X9-ns2QA Should you wish to follow up on your router installation, please email our service desk team applicable to your region and quote the reference number below:
Your Vox ref no. is VOX***7-T1.
Your Vodacom ref no. is SO***.
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Vodacom confirmed the line was activated on the 10th of June for Vox.
As per VOX***6 the cancellation T&C’s were given to you on 11 June2024 , AS per T&C’s
20.3. If Customer terminates a Circuit prior to it being activated by Vox or prevents Vox from activating the Circuit after it has been ordered, then the Customer shall be liable to Vox for any installation and other charges that it is liable to pay the network operator.
Your Account Manager did try to make contact to assist accordingly but you were unreachable at the time ,a WhatsApp message was sent instead.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Vodacom confirmed the line was activated on the 10th of June for Vox.
As per VOX***6 the cancellation T&C’s were given to you on 11 June2024 , AS per T&C’s
20.3. If Customer terminates a Circuit prior to it being activated by Vox or prevents Vox from activating the Circuit after it has been ordered, then the Customer shall be liable to Vox for any installation and other charges that it is liable to pay the network operator.
Your Account Manager did try to make contact to assist accordingly but you were unreachable at the time ,a WhatsApp message was sent instead.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox