VOX Telecom Worst ISP

Worst service provider to deal with. We have no connection since this morning. The agents don't follow up with you for days. Neither does management. You as a customer need to call back to call and explain yourself every time you speak to a new agent and sit on hold for 20 to 30 min. I logged and escalated a call at 7.15 this morning with Tebogo to assist with internet connection issues but he decides to log my call as a password change an hr later. I was given a 2 hr turnaround time and called back at 9.15 to follow up. I was then told I need to wait another 2hrs as the call was logged incorrectly by Tebogo and now it's a 72hr wait to be assisted as per their policies. It's been 6 hrs since I logged my first call this morning and no feedback whatsoever from Vox. This is the poor and pathetic experience you can expect from Vox. SA's WORST SERVICE PROVIDER