JP
Jacques P
1 reviews | Active since Nov 2017
18 Mar 2024, 06:42
VOX Telecom - Worst fibre provider in the Western Cape
VOX Telecom is the worst service provider I ever dealt with. After the previous one star rating, I was contacted by an agent who threatened me with penalties, should I cancel my contract. I was also promised that someone would give me a call to resolve the matter. Needless to say, everything just got worse. I either had no internet connection or less than 3Mbs on a 50Mbs line. I know this because it was written in big bold font on the TV. I had to stream TV from my phone' Vodacom hotspot the whole weekend, whilst paying VOX for a service they didn't provide. Stay away from VOX if you want an uninterrupted connection !!!!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
18 Mar 2024, 07:49Good day, Jacques P
Thank you for the review.
Kindly note that the details of your query has been sent to the Support team to assist.
Please take note of the below notification sent
Date Sent | 2024-03-16 10:20:56
Status | Sent Successfully
Services
FTTH Services
Impact Description
Dear Valued Vox Customers.
We would like to inform you that we are currently experiencing higher-than-anticipated latency and occasional minor packet loss due to multiple undersea cable breaks.
Update Description
Despite the implementation of robust redundancy measures, intermittent congestion may arise during peak traffic times. Rest assured, our dedicated team is actively monitoring the situation to restore normal operational service levels promptly.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for the review.
Kindly note that the details of your query has been sent to the Support team to assist.
Please take note of the below notification sent
Date Sent | 2024-03-16 10:20:56
Status | Sent Successfully
Services
FTTH Services
Impact Description
Dear Valued Vox Customers.
We would like to inform you that we are currently experiencing higher-than-anticipated latency and occasional minor packet loss due to multiple undersea cable breaks.
Update Description
Despite the implementation of robust redundancy measures, intermittent congestion may arise during peak traffic times. Rest assured, our dedicated team is actively monitoring the situation to restore normal operational service levels promptly.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply18 Mar 2024, 07:49
Official
Good day, Jacques P
Thank you for the review.
Kindly note that the details of your query has been sent to the Support team to assist.
Please take note of the below notification sent
Date Sent | 2024-03-16 10:20:56
Status | Sent Successfully
Services
FTTH Services
Impact Description
Dear Valued Vox Customers.
We would like to inform you that we are currently experiencing higher-than-anticipated latency and occasional minor packet loss due to multiple undersea cable breaks.
Update Description
Despite the implementation of robust redundancy measures, intermittent congestion may arise during peak traffic times. Rest assured, our dedicated team is actively monitoring the situation to restore normal operational service levels promptly.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for the review.
Kindly note that the details of your query has been sent to the Support team to assist.
Please take note of the below notification sent
Date Sent | 2024-03-16 10:20:56
Status | Sent Successfully
Services
FTTH Services
Impact Description
Dear Valued Vox Customers.
We would like to inform you that we are currently experiencing higher-than-anticipated latency and occasional minor packet loss due to multiple undersea cable breaks.
Update Description
Despite the implementation of robust redundancy measures, intermittent congestion may arise during peak traffic times. Rest assured, our dedicated team is actively monitoring the situation to restore normal operational service levels promptly.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
20 Mar 2024, 09:55Good day , Jacques P
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply20 Mar 2024, 09:55
Official
Good day , Jacques P
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox