Vox Telecom - Worst Customer Service

Hi. I signed up for Fibre mid June, clearly advising that I need it effective from 01/07 due the ISP that I was with, discontinuing their service. I have called, e-mailed numerous times and to date my fibre has not been activated. I spoke to Sommila who promised it would be done on the 1st and nothing happened. I was given contact numbers for the Team Leader and Manager - Lejanda and Johan - they are unreachable, do not answer calls or return voicemail messages. Vox customer service is the worst I have ever come across, and that includes comparing them against Municipal services. They have a no clue and dont care attitude.