VOX TELECOM WORST CUSTOMER SERVICE

<p>Yet to experience a worse customer service company than VOX</p> <p>I have had poor connectivity issues on my fibre internet with VOX as my ISP on Telkom fiber network.</p> <p>In summary no fault of Telkom( after many line checks been logged by Vox at Telkom)</p> <p>After many hours on my cellphone due no internet /VOIP it turns out my 8 month long problem is due the Huawei modem( 2 of them)</p> <p>After having been conveniently passed on to Telkom for a 3rd time by a Vox Manager a very helpful Telkom technician informed me that Telkom no longer use Huawei modems due to research they had done showing it lacked Quality of Service.</p> <p>The problem with Vox is that every time a customer calls VOX he speaks to a different agent there with absolutely very little follow up regarding the problem.Next day customer phones he speaks to a new agent who has no idea of the history of the clients problem.</p> <p>I resolved my connectivity issue with absolutely no help from Vox.( by installing my old Netgear modem with WAN port) Its been 6 days since i was passed on to Telkom by a manager at VOX.</p> <p>This is after I personally informed the manager at Vox about the Huawei modem being the problem according to Telkom research.</p> <p>Telkom even fowarded the research they had done to the manager at VOX..</p> <p>NO FOLLOW UP EVEN AT MANAGERIAL LEVEL</p> <p>8 months of absolute connectivity hell and turns out all due Modem</p> <p>If i did not have tech savvy friends and help from Telkom id still be restarting my Huawei modem 2-3x per day</p> <p>Modem not VOX fault but the service i have received is nothing short of shocking!!!</p> <p>WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE!!!!</p>