JD
Justin D

1 reviews | Active since Feb 2025

13 Feb 2025, 09:42

Vox Telecom - worse service provided yet.

If you think you are getting a better company then MTN or Vodacom you will be greatly mistaken, as they like to practice creative accounting as the invoices and the statements don't match and if you would like to get a reason to why the invoices don't match and why you are paying more for costs that are not visible, well good luck as they will not answer the phone or you will have to wait 2 hours before they pick up the call and then they just give you the round around until you get sick of the whole situation and just cave in and pay the amount. at least at MTN and Vodacom they just say the system is down and they can't help Vox just refuse to help.

0
Replies (2)
Vox Telecom
Vox Telecom's reply13 Feb 2025, 10:15
Official
Good day, Justin D
 
 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the debtors team to investigate and assist. 
 
 We will provide feedback to  you soonest. 

 Kind Regards, 
 Vox 
 
Vox Telecom
Vox Telecom's reply20 Feb 2025, 09:50
Official
Good day, Justin D
 
Thank you for your patience whilst this matter was being investigated.  
 Kindly note that we have received confirmation that the Account Manager has made contact and assisted accordingly.
 
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Regards, 
 Vox