VOX TELECOM WON’T DISCONNECT

I rented out my property to a tenant who has a Vox Telecom fibre connection. The tenant moved out of my property and has cancelled their contract with Vox with email as proof. Vox refuses to release the fibre line (for reasons unknown to me) and my ISP cannot give me fibre because the line is still active with Vox. I have been in my own property for 13 days and Vox has still done nothing to release the fibre connection to my property. How long does it take Vox Telekom to do anything??? I’m having to resort to expensive mobile data to draft this review!!! Vox Telecom don’t even qualify for one star. Use other fibre suppliers because the experience I’ve had with them they don’t deserve to be supported.