BS
Bonolo S

1 reviews | Active since Oct 2020

01 Feb 2024, 21:09

Vox telecom will **** you

What a ****! I ordered that did not work and there was no one at Vox to help “connect”. This was over 24 hours of waiting for connectivity.

Emails are not responded to, basically, once you accept the contract, you are left to figure things out on your own.

I immediately cancelled my contract because I could not connect. Six days on, my account is debited while I have no connection, I have not even had any communication or help from Vox.

I sent an email to query this invoice, there is no response.

This is INSANE. You really treat customers like they are nothing. What a business model.

0
Replies (1)
Vox Telecom
Vox Telecom's reply01 Feb 2024, 21:32
Official
Good day Bonolo S ,

We have received and acknowledge your complaint. 

The details of your complaint has been escalated internally for investigation and urgent attendance. 

We will contact you very soon to assist with the resolution and/or feedback of your complaint. 

Kind Regards
Vox Team

Best regards,