Vox telecom will take your money and mute you

Hi hello Peter, we are having problems with Vox providing the correct band width we are paying for a 100 Meg line and we've never had that speed despite numerous complaints to them in writing secondly I had just returned from a business trip on the 11th my account was due on the 10th I came home paid it immediately with proof of payment attached to the entire accounts decision as well as the entire debtors department even explaining why it was late we were still fully connected on the 11th only to find this morning I'd been disconnected to which I tried contacting them telephonicaly various times for over 20 minutes at a time no answer the ques in front of me where absurd something like 78 callers ahead I have screenshots and the emails proving my communication with them they just don't care my business loses money and consumers confidence because of Vox and I'm the one having to lose income because of them. Yet get this part call them and press the prompts for a new sale they answer immediately they need to get a stern warning it's just beyond ridiculous at this point in time I considered myself a brand ambassador for vox telecom as I was one of the first in my area to get a fibre line it's seems once they have your money they forget about you terrible service honestly