VOX TELECOM - VERY POOR SERVICE

We have been battling with very low speeds and buffering for months. After several phone calls they decided to sent out a technician that advised us to upgrade from a 20/20 to 50/50 mbps line which will improve our speed and stop the buffering which we did. When we perform a speed test it shows a 50/50 mbps line speed. But if we try and download or stream movies it does not work at all. Only Netflix works. We have to connect to our mobile data and pay extra to do so. There is also problems with our apple time capsule and PS4. They neglected to inform us of the outages caused by a cable break that impacts traffic from South Africa to international destinations until now. To top it all they still have the nerve to charge us for the upgrade of R705.79 or they will suspend our service. We are now forced to pay for the upgrade of the line which we cannot use and extra for mobile data to stream and download movies. They tell us that they do not know when it will be resolved but unfortunately are still expected to pay full price for a service we cannot use.