Vox Telecom useless service

So, today is the third week of waiting for a technician to call to set up a date to instal a router. My partner decided to get fiber and the only thing keeping him from enjoying this, is the delay in Vox telecom installing the router. He works Monday to Friday and has a cell phone policy so he cannot answer his cell phone unless his on a break. I phoned Vox telecom CPT, explained that to them and arranged for them to contact myself (gave them my cel number TWICE) to set up a date. Last week Friday was the 4th time I called. Was told that the technicians are having their year end function. I was then promised that Monday (yesterday the 25th of November 2019), I will get a call to set up a date for the installation. It’s Tuesday the 26th of November 2019 and I’m still waiting for a call. The three times I called, they gave the excuses of him not being available to answer BUT then would say “oh I see there is a note with your number to contact since he can’t”. I even sent an email to their help email address but to no avail. My dad is also looking to get fiber and I will definitely tell him NOT to go for Vox Telecom. Definitely one of the worst customer service I have ever experienced. By the way, I’m much calmer than what my partner is especially since he already paid one month for nothing