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Barret E

1 reviews | Active since Apr 2015

06 May 2022, 08:59

Vox Telecom - USELESS SERVICE

Vox Telecom is useless. They claim to be a "leading telecommunications" company. They have a service that if you don't want to wait in a queue you leave your number and someone will call you back - no one ever calls you back. We are paying 700 a month and no one at the company can assist us with our issue. They are pathetic, useless and should have as their title "worst telecommunications" company in Africa

0
Replies (9)
Vox Telecom
Vox Telecom's reply06 May 2022, 09:32
Official
 Good day, Barret E 
 
 Thank you for your query. 
 
 Unfortunately we were unable to locate your Vox Account nr with the information provided. 
 Kindly provide us with the Vox account nr so we may assist? 
 
 Thank you in advance 
 Vox 
Vox Telecom
Vox Telecom's reply06 May 2022, 10:18
Official
Good day,  Barret E 

Thank you for your reply. 

Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.

We will provide feedback to  you soonest. 

Kind Regards, 
Vox 

BE
Barret E's update06 May 2022, 10:19
Reviewer Update
I would like someone to PHONE ME PLEASE !!!!
BE
Barret E's update06 May 2022, 19:01
Reviewer Update
I have still not heard from anyone at VOX Telecom. How pathetic is the service?
We have 2 issues to which they assisted with one. I have requested someone to call me this morning and it is 19 00 and I am still waiting. R 700 a month and this is the pathetic service one gets. I think it's time to look at getting a new service provider and I will make sure everyone I know cancels their contract!!!!!

CAN SOMEONE AT VOX TELECOM PLEASE PHONE ME !!!!!!!!!!!!!
Vox Telecom
Vox Telecom's reply06 May 2022, 19:48
Official
Good day Barret,

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards, 
Vox
BE
Barret E's update09 May 2022, 10:28
Reviewer Update
Day 4 and still no response from VOX Telecom, such brilliant service!!!!!
Vox Telecom
Vox Telecom's reply09 May 2022, 10:53
Official
Good day Barret E 

Thank you for your post.

Kindly note that the original fault is still open on the reference VOX***1

The support team will follow up with the Network Provider, Vumatel (REF: ISP-741699 ) on the progress of the fault and update you on the status.

Regards
Vox
BE
Barret E's update09 May 2022, 11:06
Reviewer Update
It would be nice if someone would actually communicate and keep us updated seeing that no response lead me to write a complaint on Hellopeter in the first place
Vox Telecom
Vox Telecom's reply13 May 2022, 10:38
Official
Good day, Barret E
 
 Thank you for your patience whilst this matter was being investigated.
 
 Kindly note that we have received confirmation that a site survey was done on 11 April 2022 , Vox did send a quote for TP-Link Deco E4 AC1200 Whole-Home Mesh Wi-Fi System (2 Pack) and Vox Small Fibre UPS - 24 months *** to assist with the Wifi connectivity  The Fibre link has been restored. 
 
 Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox