AA
Andre A
1 reviews | Active since Apr 2022
03 Feb 2023, 08:27
Vox Telecom Useless
We have been trying to sort out our Fibre for week. We had ticket for the technician to come out 3 Feb 2023, he never arrived and the ticket has been closed. When you phone then , they just place your call on hold!!!!
I am so fed up with Vox , their customer service is useless. I will be canceling both my accounts with Vox.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
03 Feb 2023, 10:52Good day Andre A
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
REF has been logged VOX***4
The Support team did escalate to the Network Provider, Metrofibre with REF 253375
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
REF has been logged VOX***4
The Support team did escalate to the Network Provider, Metrofibre with REF 253375
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 Feb 2023, 10:52
Official
Good day Andre A
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
REF has been logged VOX***4
The Support team did escalate to the Network Provider, Metrofibre with REF 253375
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
REF has been logged VOX***4
The Support team did escalate to the Network Provider, Metrofibre with REF 253375
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
10 Feb 2023, 10:14Good day,Andre A
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply10 Feb 2023, 10:14
Official
Good day,Andre A
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox