MT
Mlungisi T
1 reviews | Active since Mar 2014
05 Dec 2024, 14:21
VOX Telecom: Unreliable Service and Poor Customer Support
I am utterly disappointed with VOX Telecom's service. My internet connection has been down for over 72 hours, leaving me without essential online services. Despite multiple attempts to contact their support team, I have received no meaningful updates or solutions.
Today, I was forced to endure a frustrating 15-minute phone call, only to be told that they were unable to assist me. This lack of competence and empathy is unacceptable.
I strongly advise anyone considering VOX Telecom to think twice. Their unreliable service and poor customer support have caused significant inconvenience and frustration.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Dec 2024, 14:52Good day, Mlungisi
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vodacom for assistance
The Support team has confirmed that they have been in contact with you to advise of the escalation.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vodacom for assistance
The Support team has confirmed that they have been in contact with you to advise of the escalation.
Kind Regards,
Vox
Vox Telecom's reply05 Dec 2024, 14:52
Official
Good day, Mlungisi
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vodacom for assistance
The Support team has confirmed that they have been in contact with you to advise of the escalation.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vodacom for assistance
The Support team has confirmed that they have been in contact with you to advise of the escalation.
Kind Regards,
Vox
Vox Telecom's replyOfficial
10 Dec 2024, 11:21Good day, Mlungisi
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply10 Dec 2024, 11:21
Official
Good day, Mlungisi
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox