Vox Telecom Unacceptable Service

Our Vox Telecom installation took approximately one month to complete. After installation, the connection experienced frequent buffering.

When we requested to move our service to a new location, we were informed that a full cancellation and new installation would be required, both at our own cost. We were also advised that the existing equipment would be collected.

We have not given approval to proceed with the new installation, as we cannot justify paying both a cancellation and a new installation fee when we are only relocating and not cancelling our service.

It has now been about a month since the relocation request, and we have not received confirmation or feedback regarding the next steps. During this period, we have continued to be billed for a Wi-Fi service that is not currently active.