VOX TELECOM - Unacceptable Delay and Lack of Response in Fiber Application Process

I am writing to express my deep dissatisfaction and frustration regarding the lack of response and unacceptable delay in processing my fiber application, which I submitted on January 3rd, 2024. Despite signing a contract with VOX, my commitment to your service seems not reciprocated promptly.

To begin with, the application process started promisingly, and I was hopeful about the efficient services offered by VOX. However, as the days have passed since my initial application, I have experienced a complete lack of communication and progress. Seeing that my efforts in choosing VOX as my fiber service provider are being met with such negligence and indifference is disheartening.

I have tried reaching out to your customer service through various channels, including phone calls, emails, and online inquiries, but to my dismay, none of these attempts have yielded any response. This disregard for a customer, especially one who has already committed to a contractual agreement, is absolutely unacceptable.

The delay in processing my fiber application is causing significant inconvenience, as I had anticipated a swift and seamless transition to VOX's services. This situation is frustrating and reflects poorly on the professionalism and customer-centric approach that VOX claims to uphold.

I urge you to address this matter urgently and explain the delays in processing my application. Additionally, I expect a timeline for when I can expect the installation of the fiber service, as outlined in the signed contract. If this issue is not resolved promptly, I must explore alternative service providers who prioritize their customers and fulfill their contractual obligations.

Every time I contact them, they tell me that I am unreachable, which is a lie.

I trust that VOX values its customers and will take immediate action to rectify this situation. I appreciate your prompt attention to this matter and expect a timely resolution.