Vox telecom u are about to lose another client

Recently i changed over to vox,the first month was running smoothly and shortly after my first debit order went of the problems started,for the last 3 days im without internet and without internet my work is standing still.for 2 days its back and forth and not getting anywhere,ohones dont get answered,mails dont get rep**** to,nothing,from side i phoned again this morning and finally someone was taking the time to answer my call,just to findout that my service with them was cancelled just like that,i ask who cancelled it and they said it was the system that did it...i want to know how can a system decide when to cancel someone service...

Ppl think twice before going over to vox,they fast to advertise they the best...but they very far from the best.this 1 start they dont even deserve .