VOX telecom trying my patience

We contacted Vox to have our Fibre contract moved from one property to another. 18 days later, no feedback. Had to call vox for an update. No positive feedback. We were promised by our area agent that we'd have feedback by latest Friday (yesterday). Eventually I contacted vox, and after getting hold of someone they transfered my call(without telling me) and the line went dead. Vox has been nothing but painful to us on a customer service level. Please, can we get some decent service? All we want is our service moved and timely feedback provided.