Vox Telecom treats their customers poorly

Having a problem with Vox telecom regarding our wifi connection. We have paid but our services have been cancelled and they are somehow failing to restore them. We've called and emailed for the past two weeks with no avail. Instead we keep getting the same automated reply but no tangible results. Their customers services is the worst as I have never been able to speak to anyone who could assist. Everyone who can assist is apparently sitting in meetings the whole day. Please assist. We cannot afford to pay for fibre and still have to buy data