VOX Telecom to refund my duplicate July payment

Over the past few years, Vox Telecom was no hassle & easy. But, since moving house recently - it has been a gruelling June- August 2024. I have had to email & call incessantly for any reply or traction. As soon as one issue is solved, another seems to arise. From ample notice cancelling the previous location, to delays on installing at the new location & now I have paid twice for July 2024. To which my query about this & many follow up emails have not been responded until this morning. The response did not touch on my query whatsoever & the matter has not been resolved (Service Request Ticket, number VOX***8). All I want is to be refunded the the duplicate July billing of R729, seeing as I have paid for July twice.

My VOX Account ***.

I trust to hear from you soonest.