VOX telecom to big to give a damn about the customers that made them big

I am absolutely gutted at the way VOX has handled our corporate account issue today with the final response being “we are unable to re institute the Fixed IP address 41.***.***.xx sorry but there is nothing we can do “

We set up a National and international network based on this IP address and it requires many people worldwide to process the arduous task of re configuring our network. Added to this the downtime and loss of live data is priceless.

We requested a fixed IP address to be finalised which we were assured it would by in writing by a VOX engineer-in Nov 2018 We have lost this IP address today as VOX explains it was still a dynamic IP and could not be converted. This information would have been handy in Nov 2018 when we spent R100k setting up a global network The financial impact with the time and effort required to re establish this VPN cloud is clearly of no concern to VOX telecom.

Absolute disgusting service with no regard to our financial and time losses due to VOX telecom incompetence!!!!

Zero response to formal mails and absolutely zero concern for the financial impact on our company due to their incompetence.