Vox Telecom the ‘middle man’ that passes the blame

My Wifi has been off since 1 December 2021. I have called Vox daily to resolve the matter with no success. They have been giving me the run around that it is Telkom that is not doing their job. Today is the 9th. I’ve been experiencing problems with Vox Telecom since I became a client and they just expect you to be patient and pass the blame to other companies (Telkom). I’m Highly dissatisfied with their service.