Vox Telecom - the lowest point of customer service in SA.

Avoid VOX at all costs!!! Customer service at VOX Telecom has to be the absolute low point of service provision in the country. I phoned to enquire why my account was cancelled on one of my properties. The call center agent Xoliswa could not understand that I have 2 seperate addresses. She kept wanting to refer me to technical, even though accounts dept. had cancelled the acount. 28 mins go by of absolute incomprehension. She refers me eventually to sales. I get through to Mart at Sales desk, who tells me someone else (Charlene) is working on the ticket and that I should hold on for her. Another 20 mins go by and nothing.

VOX's Pauline M - made the mistake by not processing the paperwork. ANd VOX staff refuse to help fix the issue. Simply put - they dont want my business. They dont know how to deal with customers. I have never had so many frustrating expereicnes with one company. Avoid!!!