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Leon-David Viljoen

1 reviews | Active since Dec 2019

10 Aug 2022, 16:30

Vox Telecom terrible service

I rented a property and gave Vox notice that I am leaving the property. As I did not give them 30 days notice (but rather 28 days) I was charged an extra month which I paid. Their technical team did not collect the data box and as I pointed out to Vox should I have taken the box they could have accused me of theft. I recieved a call from a debt collecting agency stating that they have handed me over to them for not paying for the collection of the data box. I have all the correspondence on record and this is harrasment and time for us to go to court. Their service is terrible and I will not recommend them to anyone as this is what they do. I can not stand in for their own technical teams and have invited them to proceed with a legal claim as I up for this. This is what is wrong when it comes to providing a service.

0
Replies (3)
Vox Telecom
Vox Telecom's reply10 Aug 2022, 17:21
Official
Good day,  Leon- david V

 Thank you for your review. 
 
Kindly note that the details of this query has been sent to the Accounts department  to assist.
 
 We will provide feedback to you soonest. 
  
 Kind Regards, 
 Vox  

Vox Telecom
Vox Telecom's reply23 Aug 2022, 07:18
Official
 Good day, Leon-david V
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof. 
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
Kind Regards, 
 Vox
LV
Leon-David Viljoen's update23 Aug 2022, 08:06
Reviewer Update
Good Day. Accounts did indeed respond by stating that it was sent to collections (4 months after I left the property). Collections sent me an email stating that collections was informed by stores (your company words, not mine) indicating that I am responsible for the payment as I did not arrange for collection (despite the correspondence stating that request). Do you note a pattern here? Blame the customer and threaten with blacklisting and debt collection until he/she pays. Not once an "oops we slipped up and did not respond when we were informed to collect the equipment". No on the contrary let's take it into file 13 and drown the person in paper and threaths. Customer service is a fine balance between doing what is right and courteous - time to focus on that segment in your business.