Vox Telecom: Terrible Service Delivery

Signed up for the premium package (1000mps), got the absolute smallest package (20mps). We were paying R1500 a month for a package that was worth maybe R300 per month. Been speaking to tech support telephonically for months now, with no solution. We own a 4star guesthouse and cannot supply Wi-Fi which is a major problem for international guests. The "Tech Support" that have their tents set up, promoting Vox Telecom in our area, told me that they would help me in seeing to this issue. They have been to the property only one time and said that they would be back the next day to resolve the issue. They never came back, they never responded to messages that had been delivered and read, they also ignored phone calls.

This has been going on for too long now. All we want is the service we signed up for.

Vox will do what they must to secure a contract, but they will not help when it comes to fulfilling it.

Very disappointed indeed