LS
Louis S
1 reviews | Active since Feb 2023
01 Feb 2023, 09:22
Vox Telecom - terrible service
Unexpected service Fibre at home I am a remote resource for my company and my livelihood is dependant on Internet connection On the 24th January 2023 link failure was reported - ref VOX***4 On the 25th i was informed the the cable has been damaged upstream From the 26th till now, every day I phoned in to the technical support just to get a ETR Everyday I have been giving the roundabout that a manager will phone me back That never materializes All I am just looking for a estimated time of repair
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Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
01 Feb 2023, 10:25Good day Louis S ,
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***4 .
The Support team will follow up with the Network Provider , Vumatl REF ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***4 .
The Support team will follow up with the Network Provider , Vumatl REF ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply01 Feb 2023, 10:25
Official
Good day Louis S ,
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***4 .
The Support team will follow up with the Network Provider , Vumatl REF ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***4 .
The Support team will follow up with the Network Provider , Vumatl REF ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
LS
Louis S's updateReviewer Update
01 Feb 2023, 18:02Thank you for the response but it still does not give me any indication on when this will be fixed
That is what I am after ETR
Surely if you have Vamatel as network service provider you should have a SLA or OLA in place with them
Surely after 8 days Vumatel should have given some indication on when the fault will be repaired
Or am I wrong to expect that - we provide services and in any given time we can push our service providers to at least give us some indication on ETR
That is what I am after ETR
Surely if you have Vamatel as network service provider you should have a SLA or OLA in place with them
Surely after 8 days Vumatel should have given some indication on when the fault will be repaired
Or am I wrong to expect that - we provide services and in any given time we can push our service providers to at least give us some indication on ETR
LS
Louis S's update01 Feb 2023, 18:02
Reviewer Update
Thank you for the response but it still does not give me any indication on when this will be fixed
That is what I am after ETR
Surely if you have Vamatel as network service provider you should have a SLA or OLA in place with them
Surely after 8 days Vumatel should have given some indication on when the fault will be repaired
Or am I wrong to expect that - we provide services and in any given time we can push our service providers to at least give us some indication on ETR
That is what I am after ETR
Surely if you have Vamatel as network service provider you should have a SLA or OLA in place with them
Surely after 8 days Vumatel should have given some indication on when the fault will be repaired
Or am I wrong to expect that - we provide services and in any given time we can push our service providers to at least give us some indication on ETR
Vox Telecom's replyOfficial
01 Feb 2023, 20:15Good day Louis S,
Thank you for your review.
We have added it to the escalation logged. Feedback will be provided soonest.
Kind regards
Vox
Thank you for your review.
We have added it to the escalation logged. Feedback will be provided soonest.
Kind regards
Vox
Vox Telecom's reply01 Feb 2023, 20:15
Official
Good day Louis S,
Thank you for your review.
We have added it to the escalation logged. Feedback will be provided soonest.
Kind regards
Vox
Thank you for your review.
We have added it to the escalation logged. Feedback will be provided soonest.
Kind regards
Vox
Vox Telecom's replyOfficial
07 Feb 2023, 07:53Good day, Louis S,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply07 Feb 2023, 07:53
Official
Good day, Louis S,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox