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Mametse M

1 reviews | Active since Jul 2023

02 Jul 2023, 17:37

VOX TELECOM TAKING MONEY FROM THE POOR HUNDRY SOUTH AFRICANS

VOX TELECOM you take a position one in the list of the worse companies operating in South Africa. I app**** for my line in February 2023 and today is July 2023 your FTTH never worked in my house but you have the nerve to debit my account for two months while the line is not working. you have wasted my time and now you are taking my money. OUR South African Government should make sure companies like this CLOSE DOWN WITH IMMEDIATELY. Vox taking OUR HARD-END MONEY. I WILL MAKE SURE THIS ENDS WITH ME NOBODY IN SOUTH AFRICA SUFFERS THE SAME TREATMENT FROM VOX AGAIN........

0
Replies (4)
Vox Telecom
Vox Telecom's reply02 Jul 2023, 18:19
Official
Dear Mametse M

We've sent you a private message requesting clarity on a way forward to the matter.
Kindly have a look at our inbox and assist in replying so that we can escalate the matter correctly and get you the best resolution and way forward to the matter as soon as possible.

Regards
Vox team
MM
Mametse M's update02 Jul 2023, 18:36
Reviewer Update
Firstly I AM NOT STAYING IN Elandsfontein, YES the router was delivered and more than 5 technicians came out to check why I didn't have internet after the router was installed but none of the technicians could get the line to work. Every time someone called I told them the line was not working but now I am AMAZED why you think the line has been working and you even debited my account. after waiting for more than four months for you to activate the line that had existing FTTH. I AM PAYING YOU FOR THE BAD SERVICE YOU HAVE GIVEN ME....
Vox Telecom
Vox Telecom's reply02 Jul 2023, 19:16
Official
Good day Mametse M

We have received and acknowledge your complaint. 

The details of your complaint has been escalated internally for investigation and urgent attendance. 

We will contact you very soon to assist with the resolution of your complaint. 

Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM

Kind Regards
Vox Team
Vox Telecom
Vox Telecom's reply18 Jul 2023, 10:06
Official
Good day, Mametse M
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
 
Kind Regards, 
Vox