VOX TELECOM SUCKS! Urgent Request for Resolution : SUPPRT STAFF AT PARTIES!

I wish to formally document my ongoing issues with Vox regarding my fibre line service. Despite my repeated requests, Vox failed to cancel my fibre line and proceeded to bill me for both the cancelled line and the new service. Moreover, the router they sent me was defective, requiring an electrician to replace it four days later.

In attempting to resolve these issues, I have spent approximately R1000 on hold during numerous calls to Vox. When I disputed the billing amount, my account was unjustly suspended, coercing me into payment without adequate resolution of service issues.

Today, on 15 July 2024, between 15:30 and 16:30, I endured an hour-long hold to speak with a support consultant who was clearly at a noisy party. He muted himself when questioned about his location, making effective communication impossible. To exacerbate matters, he abruptly terminated our call.

The level of service, billing accuracy, and communication from Vox has been nothing short of atrocious. I urgently request Vox to rectify these issues immediately. Compensation and a swift resolution to restore my fibre line service and provide me with the monies owing to me and recompense for the time lost, money spent on trying to get service from the Vox team.