Vox Telecom sucks!!!!

Where do I even begin... I decided to change ISP's and give Vox a chance. I signed up the beginning of March and cancelled my subscription with my current ISP. In my communication with VOX I was clear that I need fiber connection from 1 April 2023.

The installation team arrived on 29 March 2023 but no router was delivered. I called my sales representative and he assured me the router would arrive later that afternoon. The installation team finished their work, no router arrived on the 29th.

On 31 March'23 I left my sales representative a voice note on Whatsapp stating that I was still without a router. That message was only read on 4 April'23, he was on leave.

On 3 April'23 I wrote an email to the Vox team informing them of my situation. All I received to date is an acknowledgment email with a reference, nothing further. I called the call center twice on 4 April'23. I was number 32 and 25 respectively in the queue and opted for the call back. They did call back only to drop the call after about 2 seconds. I also requested my sales representative to resolve this matter and have the router delivered by end of business on 4 April'23.

The morning of 5 April'23 I informed my sale representative that I am cancelling my Vox service and requested to speak to a supervisor/manager. As I post this review, I am still waiting to speak to a manager.

Oh and did I mention that promptly on 1 April'23, Vox received their first payment via debit order. I guess now its going to be another battle to get my money out of them.