1 reviews | Active since Aug 2023
VOX TELECOM STRIKES AGAIN WITH POOR SERVICE - STAY AWAY!!!!!!!!!!!!!!!!
My fibre service was cut today due to a reversed debit order. i have 2 lines with Vox. The first line of R899 pm is a couple of months old and I added an additional line about a month ago for R599pm which equates to R1400pm,. The sales person said that I will be debited R599 month end for the new line. Come mid month I received a debit request for R599 which I had accpeted, fast forward to month end I get debited R1400 and again R599? So I was debited twice thus the debit reversal. According to me my lines are paid up. Today both lines get cut? No explaination only the website shows no payment, account suspended. I tried multiple times to call but just get passed around from pillar to post with no resolution in site? Absolutely shocking and poor service from VOX TELECOM!!!!! Vox simply have no respect for their customers. I cannot wait for my term to finnish with this company. You will waste your valuable income for no service with this company! Stay Away
Thank you for your review.
Kindly note that the Vox billing is done in advance.
The first invoice for your service is issued upon activation, and payable with the billing done in advance for the next month.
The service activation for the second line was done on 01/Sep/2023.
The Invoice for September 2023 was issued before the normal monthly billing that was issued on 22/Sep/2023.
We have asked the Customer Service team to contact you to assist with the query.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the Vox billing is done in advance.
The first invoice for your service is issued upon activation, and payable with the billing done in advance for the next month.
The service activation for the second line was done on 01/Sep/2023.
The Invoice for September 2023 was issued before the normal monthly billing that was issued on 22/Sep/2023.
We have asked the Customer Service team to contact you to assist with the query.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the sales team has sent correspondence to you pertaining to your query and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the sales team has sent correspondence to you pertaining to your query and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
I have not received any correspondence as yet from the sales team.
I have not received any correspondence as yet from the sales team.