VOX telecom *****ing money from unsuspecting clients.

Ticket VOX***7 refers.

Vumatel done an area provider price drop. All other ISP's in my area not only dropped the pricing automatically and charged customers LESS from July, but also actually sent an email out regarding this, and did not require input from clients to process this price drop. Hence, I do believe there is a credit due. This is also not a special price, so do not be disingenuous about this - Vumatel dropped pricing. This is for all clients, not just new ones. VOX however is still overpriced and outpriced by competitors who actually value customer service. I was willing to give you guys a chance to rectify this, but it seems you guys still refuse to take responsibility in order to retain me as a client. I asked you guys to do a few simple things: 1. Send me the information email you supposedly sent clients informing about the price drop. (I do not believe this email even exists.) 2. Listen to the voice calls made to me from retentions dept on Monday, as well as the calls to Ivy in accounts and Charlie / Tjali in Sales yesterday before getting back to me.

When you finally understand that I'm serious about moving my business elsewhere because of your lack of customer service, get back to me telling me how you intend to rectify this situation. Do not send me a cookie cutter email again. You have my number and can phone me when you can actually tell me what was in my voice calls.