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Chris M

1 reviews | Active since Nov 2023

08 Nov 2023, 15:17

VOX Telecom stay away from them as far as you can.

Please do not do business with this company , I cancelled my line before it was activated and also before I received a free router or any service from them , they charged me R2800 for no service or any equipment. The day I cancelled the installation via the phone I was assured that "You wont pay anything , we can't let you pay for anything if you did not received it" VOX now says that I had to cancel the line via email not via the phone calls that gets recorded. I even tried to settle with them and said that it was a confusion between them and me and that I am prepared to pay 50% of the bill , but they are not interested , they handed me over to debt collectors now and now the bill is even more. Please stay away from them they do not care about you as a client of them , also when you order there service there is a long waiting period before you will receive your line or get it activated.

0
Replies (4)
Vox Telecom
Vox Telecom's reply08 Nov 2023, 15:37
Official
Good day, Chris M

Thank you for your review. 
  
 Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
CM
Chris M's update08 Nov 2023, 16:10
Reviewer Update
I am still prepared to come to the party , but I was not treated fair in this matter , but after all I will still pay 50% of the original bill , it could have been a misunderstanding from both parties. I have spoken to the head of the debtors department and he was not interested to help and said I must read my contract and the fine print. I have asked him if VOX does not believe in human relationships and to try and be human , it is inhumane to not want to see that I have not received the line or any service neither any router or equipment , the line was not even activated. Why do you just want to charge me the fee and not let us come to common ground in this regard. The only reason I can think is that VOX does not care about there clients or the consumer.

CM
Chris M's update13 Nov 2023, 16:08
Reviewer Update
I am still awaiting feedback from VOX in this regard
Vox Telecom
Vox Telecom's reply21 Nov 2023, 11:55
Official
 Good day, Chris 
  
Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved. 

Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
 
 Kind Regards, 
 Vox