1 reviews | Active since Apr 2025
Vox Telecom - STAY AWAY!!!
After 4 years of paying instalments I gave notice to end my service with them as they do not have fiber as to were I going to move or service. I give notice the 02 or 03 July 2025 due to I only receive the confirmation that I need to move out of the house that I am staying so how on earth could I cancelled my contract before the time due circumstances but they don't understand I had to pay for another month due to their conditions because I had to cancelled it before the 1st of the next month. So I moved out of the house on 30 July 2025 and return their router which they rep**** no further cost involved and then suddenly they debit my account for August month service. After 4 ears the doing this to loyal customer....Shocking so on their term and conditions they don't care about their loyal customers. I had to pay for August that I never used their services and they cannot provide me a service were I am going to move so that is not the customer problem if you don't have service in that area. I will never ever used their service as I know how their after service is. I will also advise everybody to use other service providers rather then Vox after my experience with them. They just don't care about loyal customers what they do care about is their terms and conditions. So let the word of mouth do the work then to make other aware of their service.
Thank you for your review.
Kindly note the details of your complaint have been escalated and currently being attended to.
An agent from the Cancellations team will be in touch to provide you with feedback.
Kind regards,
Vox
Thank you for your review.
Kindly note the details of your complaint have been escalated and currently being attended to.
An agent from the Cancellations team will be in touch to provide you with feedback.
Kind regards,
Vox
I see I got a miss call. They need to schedule a time so I am available to take the call.
Regards,
Nico
I see I got a miss call. They need to schedule a time so I am available to take the call.
Regards,
Nico
Thank you for your feedback.
We have updated our Cancellations team.
Further feedback will be provided soonest.
Kind regards,
Vox
Thank you for your feedback.
We have updated our Cancellations team.
Further feedback will be provided soonest.
Kind regards,
Vox
Thank you for your patience.
We have received confirmation that you have been contacted and advised accordingly.
Please feel free to reach out to us on ***/ *** if further assistance is needed.
Kind regards,
Thank you for your patience.
We have received confirmation that you have been contacted and advised accordingly.
Please feel free to reach out to us on ***/ *** if further assistance is needed.
Kind regards,
Thank you for your patience.
We have received confirmation that you have been contacted and advised accordingly.
Please feel free to reach out to us on ***/ *** if further assistance is needed.
Kind regards,
Thank you for your patience.
We have received confirmation that you have been contacted and advised accordingly.
Please feel free to reach out to us on ***/ *** if further assistance is needed.
Kind regards,
