Vox Telecom staff show no intelligence

MY brother Jonathan who is a co-owner of the residential property concerned, has an existing fibre account with Vox Telecom. He resides in the property concerned. He has several times in the past two weeks attempted to set in motion migration of his Telkom line to Vox Telekom. There is apparently an immovable stumbling block in that the existing fibre account has been entered by Vox as Shotley Pty Ltd which is our company account from which the monthly fees are paid, whereas the Telkom number is in his name. The thickheaded obstinate staff at Vox Telecom insist on addressing him as Mr Shotley, with surname Pty Ltd and requiring documents which do not pertain. No effort to get the difference through to them is of any effect, and due to their non-communication policy it appears that it is impossible to escalate this to higher management who may have some understanding of the problem. I place this on Hellopeter in a desparate attempt to locate a thinking human being amongst the artificially unintelligent staff at Vox. The Vox service request ticket number is VOX***2