Vox Telecom should pull up their Sox!

Would we recommend Vox for Fibre in your home? Run Forest, Run! Had to call them again today. Hubby was 9th in the line. When he got to first, the call was disconnected. Absolutely disgusted with the administrative department of this company. We signed a 12 month contract. Excellent service from the technicians from the road, to the installation inside the house. Fibre worked perfect. Frustration started when they could not get a debit order in place. All information were provided. We paid our account via Eft for 3 months. Although our account was paid in full, they disconnected our Fibre due to payment that was not through debit order. Melani Ellis sent a new subscriber agreement. That means we had to start a new term of 12 months, thus paying 15 months in total for the same device that other clients get for 12 months. When we questioned this, no reply on our specific query. We had to call repeatedly for re-connection. Received a message yesterday that we 'should be working 100% on the Fibre line' and that billing has commenced. Well, we still have no Fibre. What do you expect us to pay for, Vox?? I do not wish these months of frustration and non-service to anyone.