VOX TELECOM SHOULD DO BETTER

I have been a client with SADV for more than 2 years now and didn't have any issues with them whatsoever. I have been a loyal client, paid my account on time and my relationship with them was great until VOX telecom took over. When Vox took over SADV never updated their clients with more information such as new banking details etc.

A few months after VOX took over SADV I started receiving emails telling me that my account was in arrears and I found this strange as according to me I had never missed any payments. Someone from VOX Telecom phoned me and told me to speak to someone who assists with refunds as SADV and advised that SADV will refund my account with about R3050 of which I will need to pay into their VOX account. I spoke to the lady several times by email regarding the refund and it took very long for them to acknowledge that they had to refund VOX back. When they finally refunded the money they only refunded R1190 and are now refusing to pay back the rest of the money to VOX.

I accidentally paid the R1190 that was intendent for VOX back into their account and informed them about this mistake and till today the lady at SADV is still ignoring my emails. SADV now has to pay VOX the R3595 that is outstanding and they are ducking and diving. I have spoken to several people from Collections at VOX and none of them are interested in helping me with this issue. I have been told I need to claim back that money I paid to SADV myself and that it is not their issue however I just don't understand how this merge has to affect me whereas they were supposed to give the new banking details the minute they took over from SADV.

I am very frustrated as my services have been discontinued and my account cancelled even though payments were made and never have been missed. WHY should I do the work for VOX and claim this money myself when they know and can speak to the person who needs to do the refund. They told me about the lady at SADV who is responsible for these refunds, WHY can't they go to her and claim as I have sent them all the proof of all monies being paid. I am very unhappy and looking for another service provider.