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Pat M
1 reviews | Active since Jun 2015
08 Sept 2018, 17:12
Vox Telecom Shocking Service - Vox Core Cloud useless
My fibre connection went down at 08:30 today – no one was on line at the time (Sat). Vox say it is a multiple connection attempt problem that only their “Core Cloud” people can reset (No one was connecting !!!). No one can talk to them directly, and guess what, they do not work weekends. The 4 service team members I spoke to did not even know this... thoought they were working... checked with Mngr to be told "Core Cloud" noy working. Going away on Tues and frantically need a connection. Had flawless service from Vox for years now this !!! Shocking.
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Pat M's updateReviewer Update
08 Sept 2018, 19:50But then I guess that the Telkom fibre system has been so good that there has been no real reason to deal with Vox Support.... So now that I have had to, the poor service is very clearly highlighted
PM
Pat M's update08 Sept 2018, 19:50
Reviewer Update
But then I guess that the Telkom fibre system has been so good that there has been no real reason to deal with Vox Support.... So now that I have had to, the poor service is very clearly highlighted
PM
Pat M's updateReviewer Update
08 Sept 2018, 19:50But then I guess that the Telkom fibre system has been so good that there has been no real reason to deal with Vox Support.... So now that I have had to, the poor service is very clearly highlighted
PM
Pat M's update08 Sept 2018, 19:50
Reviewer Update
But then I guess that the Telkom fibre system has been so good that there has been no real reason to deal with Vox Support.... So now that I have had to, the poor service is very clearly highlighted