MM
Mandi-Lee Maia
1 reviews | Active since Oct 2022
06 Oct 2022, 10:28
Vox telecom shocking service
Shocking service! I have been trying to get connected since 30th September. I was assured when I called to set up on the 30th that it would sorted and activated by the 3rd at the latest. I've called and emailed numerous times and just keep getting a new ticket number or the buck gets passed onto a "project manager" after every call? Still with no activation or feedback? Probably best to cancel new order and sign up with another service provider now.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
06 Oct 2022, 11:24Good day, Mandi-lee M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply06 Oct 2022, 11:24
Official
Good day, Mandi-lee M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
MM
Mandi-Lee Maia's updateReviewer Update
06 Oct 2022, 11:28That's literally the same answer you get every time you call them! Still nothing happens...
MM
Mandi-Lee Maia's update06 Oct 2022, 11:28
Reviewer Update
That's literally the same answer you get every time you call them! Still nothing happens...
Vox Telecom's replyOfficial
07 Oct 2022, 08:15Good day , Mandi-lee M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply07 Oct 2022, 08:15
Official
Good day , Mandi-lee M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox