Vox Telecom Shocking Sales Service

Vox were running a special during October and November of this year on Fibre to Home through DSL Telecom. I app**** for a 100MB fibre line and received a quote from Vox which I duly accepted as it excluded all additional fees on the 30 of October. Yesterday I send a mail to both companies telling to cancel all applications and quotations due to lack of progress. Initially a wrong code was somehow entered into the wizard to generate my application. Vox initially sent me a quote for the correct package, but then decided the wrong code was used and cancelled the application on their side without notifying me. DSL Telecom queried the issue and after much to-ing and fro-ing they were notified of the wrong code and told to request a new quote, this time they were going to include the additional fees unless they were waived by Vox. This was supposedly requested on Tuesday and by yesterday close of business I had had no feedback. I also app**** early in order to get the fibre installed before Christmas. With the new quotation the installation would only take place in 2019. The only contact I ever had with Vox was when I phoned them. Shocking server from one of the top 3 ISP's, but indicative of our service industry today.