VOX TELECOM SERVICE SUCKS

Thank you for your reply VOX but I won't hold my breathe. I've waited on numerous occasions for your Sales team as well as one of your Sales Managers to get back to me as promised by your VOX call center and by one of your account managers. I'll keep updating this post until I receive that call.

Update - SO GUESS WHAT!!! Yesssssssss......no call! No message. No email. As I said previously, I won't hold my breathe for VOX to call me as they so proudly stated above for everyone to see. If I had, this message would probably have to be updated in my obituary. Once again people, DON'T USE VOX FOR ANYTHING!!!

Hi VOX. WOW! Finally I get a reply. Firstly, you LOVE using the word "escalate" aka "take a chill pill we are NOT going to look into it...AT ALL". No exaggeration, this is probably the 30th time I've heard that you are/have/are going to escalate this. Secondly, I WILL keep going on this platform as it is the only way I've received any feedback and if I can prevent anyone else from going through what I've been through, even if its just one person, then I will take that as a win. I WILL exercise my freedom of speech up until I receive a call or email or whatsapp or even a smoke signal from VOX. Thirdly, please enlighten me as to what your "official company communication platform" is? Because it clearly does NOT work!! accounts@voxtelecom, cancellations@voxtelecom, talk2us@voxtelecom, enquiries@voxtelecom, help@voxtelecom (I can keep going) ALL don't work. You get a reference number, woohoo! to make you feel important and then reality hits you 2 days later after nothing. No call, no email, no nothing. So please enlighten me and all reading this thread as to what your "official company communication platform" is?

Looks like VOX has finally seen my point.... I hope! I just received a call from our accounts manager. Maybe VOX could redeem themselves after all? We will see...

Hi VOX.
Your above information you received from my accounts manager is incorrect. Please check your records and check with her again. She has been feeding us with lies. I once again received a statement from you, not showing any credits, instead, shows that you once again billed me **********ly and that I am even more in arrears now. So I am still at the exact same spot i was before. WHAT NOW???!!!

So it looks like Hello Peter IS the preferred communication platform for VOX because now we are getting somewhere.... I finally received an email from VOX stating that my line has been cancelled and that I will be credited. By when? Only time will tell. Email says I will have that confirmation by end of business today. Should I hold my breathe...mmmmm

HALLELUYA!!! VOX has emailed just as they said they would. Finally some progress. Why should one have to resort to this and why has it taken a little over 3 months to resolve? Heaven only knows but we are finally getting there. SO thank you VOX for making my life a living hell BUT also thank you finally for sorting this out. In true South African style.... EISH!!!

In ending this thread, after a longgggg fight, VOX has finally resolved my issues and credited my account. This experience unfortunately has left a bad taste in my mouth. But I am glad it has now been resolved.