VOX Telecom - Service failure

Account ********** - Quote no Q614852

Requested a Fibre Package change from 50mbps to 20mbps. Vox changed the speed wef 01/01/2019 , however , did not change the dr order amount accordingly from R1123.47 to R807.00p/m. After calling the sales department twice (02/01/2019 @ 16h55 & 03/01/2019 @13h17) and speaking to a Johnathan, who promised to resolve , failed to deliver on his service promise. The line speed is also incorrect , a speed test reveals a 20/5 , but should be 20/10mbps. As VOX cant get there accounting right , I now have to manually reverse the debit order and make a manual payment.

****** usless bunch in admin !!