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Tumelo L

1 reviews | Active since Apr 2020

27 Mar 2024, 20:05

Vox Telecom se foot

Their service sucks......so F%$# up. For a Telecommunication organization, it is very difficult to get through to them and talk to someone, instead, all you get is this auto-response on WhatsApp and then you are told that you must give them 72 hours for someone to attend to your problem....72 hours without wifi....What the hell.

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Replies (5)
Vox Telecom
Vox Telecom's reply27 Mar 2024, 20:24
Official
Good day  Tumelo L 

Thank you for your review. 

Kindly note that the details of your query has been sent to the Technical team to investigate and assist. 

We will provide feedback to  you soonest. 

Kind Regards, 
Vox 
TL
Tumelo L's update27 Mar 2024, 21:30
Reviewer Update
Thank you for your response,
Its been 2 days without wifi.
TL
Tumelo L's update28 Mar 2024, 16:21
Reviewer Update
Third day still no Wifi, Even after countless phone calls and countless messages still the matter is being "Escalated" I think my wife and i spoke to everyone in that call center, Day and night staff. What a joke. I AM DONE.
TL
Tumelo L's update04 Apr 2024, 18:42
Reviewer Update
Still no internet connection since the 25th of March. Today it’s 4th of April….i am beyond ****ed. No Wi-Fi, no TV, kids can’t do thei robotic homework. Vox customer service is the worst I have ever come across. I have tried being polite, I have tried shouting…nothing works with them. DO NOT, I repeat, DO NOT USE VOX AS YOUR SERVICE PROVIDER.
Vox Telecom
Vox Telecom's reply08 Apr 2024, 09:29
Official
Good day, Tumelo
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox