Vox telecom ****, DO NOT pre-apply for Fibre with VOX

In April 2018 a Vox Salesperson, Brendon Peterson, came to my residence in Milnerton saying fibre was coming to the area, I need to pre-apply for fibre and would be first in line when it came. In Oct 2018 I moved out of those premises. In April the next year (2019) they phoned me saying fibre is now available in the area. I told them I no longer live there anymore but gave them the tenants details to see if they perhaps wanted fibre, they could contact them directly

In May I started getting invoices for the service. I told the accounts team I did not sign up or start the service, I haven’t even lived there for 6 months and they are to credit the invoice. I continued to get the invoices the following months. I sent multiple messages to the sales person Brendon saying that the invoices must be credited, he kept saying he would get back to me but never did.

Trying to be understanding I said there is a new tenant in the house and I will ask them if they would like to use VOX, I also said I am actually just about to move houses and they can also supply fibre to my new premises, but they must cancel the old invoices as I never agreed to go ahead with the service and no longer even live in that old premises. They were completely unwilling to budge, so instead of making 2 sales, they now have none, and a bill of 3 months that I will never be paying.

I have now spoken to Sean Smith the Sales Director and Luzanne the Vox Product Manager who say I am responsible for my old contract and am responsible for a cancellation fee as well. How is it possible to start billing someone a year after they have pre-app**** for fibre, and 6 months after they no longer even live in that premises and gave no confirmation to go ahead with the service and have never even used the service.

Lets see how the Consumer Protection Act destroys these terrible business practices