Vox Telecom - ************

I cannot believe the beyond pathetic service and audacity of the this company. Our internet connection, through them, has been disconnected at least 10 times over the past 6 months, regardless of the fact that our account has always been paid on time or early. Along with that we were overcharged for the installation. Charged for installation and for the call out. When we tried to cancel our contract dew to a negative impact on our business, we were told we would have to pay an early cancellation penalty of over R 20 000. There was nothing we could do. Now this week the connection has been down for 4 days and no one can tell me when it will be fixed, nor is the technically department able to transfer me or give the contact details of a manager, or anyone who can give me an answer. I have now just received a call from a supervisor who cannot fix the problem, but has told me he will send a technician ‘sometime’ (can’t say when), which I need to pay for.

In short: We pay for our internet service, which is repeatedly disconnected and we are not allowed to cancel the service without paying a penalty of over R 20 000. On top of that I must pay for a technician to fix their problems. How do I cancel a service that I’m paying for but no receiving?